Workflow Navigator 510©

CLIENT | CULTURE | ENTERPRISE | KNOWLEDGE | CAPITAL

Enterprise Ring 3

Is your decision-making balanced?

The Enterprise ring is about better decision making and taking care of the client advocates who take care of the clients. In Future Shock, Alvin Toffler said people today require life structure. In a client-centric world, structure provides the fixed reference points required to adapt to change. Using the Workflow Navigator© platform as life structure, any enterprise can develop an adaptive, balanced culture and become ideal.

Ideal Enterprises are sole–proprietors working at home, family-owned businesses, professional corporations, non-profits and multinationals. What they have in common is more important than what makes them different. They must balance their relationships, resources, roles and results.

If we look beneath the surface of any enterprise, we detect the Eight Functions. Like an orange, each section stands alone, but it is still an orange. Using the Eight Functions to make decisions, enlightened leaders create structure to support their firm and their people. (For a copy of the Eight Functions survey, email us at info@ablequest.com)

The Eight Functions set standards for better decision-making. Most workflow tools fail to sequence firm projects like brochures, HR duties, partner retreats, community events or continuing education. Just like client projects, we designed Workflow Navigator© to balance workflow by increasing the visibility of firm projects. Attend any partner meeting and observe the conflict between the finance function that says we can’t afford to do this project now and the executive function that says we can’t afford not to do it now.

Using the Eight Functions to make balanced decisions, firms become more effective, efficient and ethical. Professionals know their firm is their best client. It requires a culture of competent, caring people. As Robert K. Greenleaf observed, if we do not take care of the care givers, then the care givers cannot take care of our clients.